Please be aware that due to COVID19, delays may occur during dispatching and shipping.

Any queries should be emailed to contact@wigglepups.com

Thank you for your patience. 

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Wigglepups aims to dispatch all orders within 3 -5  working days.

Delays may be applicable, including but not limited to, weather, public holidays, customs delays, or stock/supplier delays.

 If an order is delayed due to stock/supplier issues we will contact the customer and offer a full refund, including shipping charges. This will be processed following our refund policy. 

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All domestic orders will be shipped via Royal Mail. 

Our courier aims to deliver your parcel within 2-3 working days and will make one delivery attempt before leaving a calling card.

It is then the customer's responsibility to rearrange delivery or collection, further details can be found here.

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Please note:

If you arrange with the Royal mail for a delivery to be left in a "nominated safe place", WigglePups does not accept any liability for lost or damaged items.

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Full tracking information is not available but the barcode can show if the order has been delivered.